CRK Training Times
Bits of News For Horse People
November 2014
Happy Thanksgiving!
Important November Dates~
Nov. 2- Daylight Savings time ends. Remember to set your clocks back!
October group lesson make-up day.
Nov. 11- Veterans Day- Lessons as usual
Nov. 27- Thanksgiving Day- No Lessons Nov. 28- Black Friday- Lesson as usual. Check out our Black Friday Specials!
Nov. 30- November group lesson make-up day.
Important December Dates~
Dec. 16- Hanukkah Begins
Dec. 21- First Day of Winter
Dec. 24- Christmas Eve- No Lessons
Dec. 25. Christmas- No Lessons
Dec. 28- December group lesson make-up day.
Dec. 31- New Year’s Eve- No Lessons
Important January Dates~
January 1 2015! New Year’s Day- No Lessons
No Lesson Dates~
Lesson will be cancelled on the following days. Your account will be credited unless you would prefer to make up you lesson. If so, please contact the office to re-schedule. Thank you for your understanding.
Thursday Nov. 28– Thanksgiving
Wednesday Dec. 24– Christmas Eve
Thursday Dec. 25. Christmas Day
Wednesday Dec. 31– New Year’s Eve
Thursday Jan. 1, 2015– New Year’s Day!!
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Holiday Season Lessons~
As the busy holiday season comes upon us, please keep in mind CRK Training Stable Policy regarding lesson cancellations. We are happy to reschedule your lesson if given appropriate notice. Group lesson make-ups will be held on the last Sunday of the month or the first Sunday of the following month. Group make-up lessons are limited to one per month.
No Refunds, credits or discounts will be given for lessons cancelled by clients. Cancelled lessons must be rescheduled or you may take a vacation credit if available.
Cancelling & Rescheduling Lessons–
In the event that a rider is unable to attend a scheduled lesson, notice must be given at least twenty-four (24) hours prior to the start time of the lesson in order to reschedule it. Cancellation messages may be left on the office answering machine, texted or emailed. You must contact us to reschedule your lesson. One reschedule is allowed per lesson. If you cancel your rescheduled lesson, you forfeit that lesson. No more than two replacement lesson days and times will be offered. If you decline both, you forfeit that lesson. You may reschedule only one lesson per month. The replacement lesson must be scheduled within 30 days of the cancelled lesson or the lesson will be forfeited. We will make every attempt to reschedule lessons, but do not guarantee that everyone’s schedule can be accommodated. Make-up lessons must be on a different day of the week and may be with a different instructor or horse.
No show- No-shows will be charged as if the lesson was given. A No Show is considered to be: A rider who does not attend a scheduled lesson within 20 minutes of the start time, without proper cancellation notice being given. Riders who are more than 20 minutes late, without notice, may be denied a lesson and will not be given a make-up lesson.
Vacation Credit- Students who have been at CRK Stable for more than 4 months may take 4 weeks of vacation credit annually, based on the calendar year. During the month of your vacation your account will be credited for the number of lessons missed. Lesson spaces will be held for students during vacation breaks. Vacation credits will not be granted over the phone. All vacation requests must be made by email or in writing at least 30 days in advance of the vacation to allow for proper billing. Late vacation credit requests will be subject to a $20.00 re-billing fee.
Time To Ride Open House Events~
Our open house events went wonderfully! We introduced over 220 newcomers to our equestrian lifestyle. They enjoyed a class all about horses, a scavenger hunt, petting zoo and free riding lessons! We greatly exceeded the “100 in 100 days” goal set by the creators of the contest and we won 6th place nationwide in our division! We have yet to know what exactly we have won due to tax paperwork. The American horse council has promised that the prize boxes will be shipped very soon.
Several riders used the discount coupon offered to begin their equestrian adventure. Many have now made the move up to group lessons and are making good progress there. Several more have moved up the skill list and while not changing to group lessons, they have accomplished many of the level one skills already. Congrats and welcome to- Sunny, Cynthia, Kim, Nevaeh, Emily, and Annabelle.
Congratulations~
Congratulations to our newly certified instructor, Athena Fosnight! Athena received her Certified Horsemanship Association Certification in English flat, English jumping and Western! Way To Go Athena!!!
Weather or Not~
It’s that time of year again! Winter is soon to be upon us with all that it entails weather wise. Here is a reminder of how things work when the wind howls or the rain pours down. Even if you think you know our policy, please take a moment to read this again. Thank You!
Please read this section carefully. Many clients have mis-understood this policy and been disappointed or downright angry when a lesson was not available to them. If a previously cancelled lesson is the only lesson you have that month, call to re-schedule it. If you don’t pay for the entire new month prior to that month, your regular lesson time will not be held even if you have a make-up lesson.
Example- Your lessons for January are on Tuesdays at 3:30. Tuesday, January 20th was rained out therefore; the lesson was cancelled. You now have a one lesson credit of $56.00 toward February’s lessons and the statement will reflect this difference. If you choose not to continue taking lessons in February, you must schedule a make-up lesson for the missed lesson. If you arrive at the stable on Tuesday, Feb. 3rd at 3:30 expecting to ride, the lesson time will not be available and may have been given to another student. You must schedule a make-up lesson on a different day. We do not offer refunds for missed lessons. You must make them up.
Credits for weather cancelled lessons must be used within 30 days. Accounts with credits not used will be deleted after that time, so please plan accordingly. See the lesson policy for more details on make-up lessons.
INCLEMENT WEATHER POLICY
Do not assume lessons will be cancelled without calling. You will be charged for “No-shows”
No Refunds! Credit for future lessons will be given in the event of weather cancellations or you may re-schedule your lesson. If you cancel a lesson without proper notice due to the possibility of bad weather, you will be charged for the lesson. CRK Training Stable will not contact you if lessons are cancelled due to bad weather. You must call and check the answering machine at (714) 693-4886 for a lesson cancellation. If no cancellation message is on the machine, lessons will run as scheduled. We reserve the right to substitute un-mounted lessons should weather or arena conditions prevent riding. Un-mounted group lessons will be one hour only. Messages will not be available until after 8:00 A.M., so please call after that time. Please do not call or text the cell phone without checking the answering machine first.
Rain- If it has rained within the past 4 days, please call for a message regarding lessons. If it looks like rain, but has not rained yet, plan to attend your lesson.
Wind- During “Santa Ana” wind conditions, lessons may be cancelled. Please call for a message regarding lessons. Keep in mind that wind conditions change rapidly, so call often.
Heat- Lesson will run as usual during hot days so bring a water bottle, wear your sunscreen and bring a hat to wear while grooming.
Quotable Quotes~
“The main thing is to care. Care very hard, even if it is only a game you are playing.”
– Billie Jean King
“The point is not to pay back kindness but to pass it on.”
– Julia Alvarez